Bright Pattern pricing, reviews and more.
55 reviews
Cloud-based contact center software
What is Bright Pattern?
The heart of Bright Pattern’s Cloud Contact Center software is a powerful omnichannel engine. It was designed for omnichannel interactions across any combination of voice, video, and digital channels: Inbound, Outbound, and IVR for voice and video. Support for all digital channels including Email, Chat, Social, Mobile In-App, and Messaging. Seamless channel switching and escalation. Monitoring, Reporting, and Quality Management consistent across channels.
What tech stack does Bright Pattern use?
WordPress
MySQL
PHP
Bootstrap
Yoast SEO
Amazon Web Services
WP Engine
Nginx
jsDelivr
FancyBox
reCAPTCHA
jQuery Migrate
jQuery
Modernizr
Isotope
Google Tag Manager
Google Analytics
AOS
Google Workspace
Bright Pattern pricing plans
Enterprise
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
- Recording, grading, surveys
- Real time supervision, campaigns, wallboards
- Customizable reporting with delivery automation
- Results export automation
- Data capture APIs
- Softphone for Windows / Mac
- Pre-built CRM integrations*
- Dynamic Agent Scripting*
- Rich web chat, email & SMS
- Email routing, push and pull
- Mobile engagement
- Omnichannel routing
- Omnichannel desktop
- Omnichannel reporting
- WFM Integration*
- Work item routing
- Screen recording
- Advanced Scorecards
- Social Messengers
- Tailored CRM integrations
- Business Intelligence
- Active-Active Disaster Recovery
- Global Overflow
- Global Follow-the-Sun
- Speech Analytics Integration
Premium
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
- Recording, grading, surveys
- Real time supervision, campaigns, wallboards
- Customizable reporting with delivery automation
- Results export automation
- Data capture APIs
- Softphone for Windows / Mac
- Pre-built CRM integrations*
- Dynamic Agent Scripting*
- Rich web chat, email & SMS
- Email routing, push and pull
- Mobile engagement
- Omnichannel routing
- Omnichannel desktop
- Omnichannel reporting
- WFM Integration*
- Work item routing
- Screen recording
- Advanced Scorecards
- Social Messengers
Professional
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
- Recording, grading, surveys
- Real time supervision, campaigns, wallboards
- Customizable reporting with delivery automation
- Results export automation
- Data capture APIs
- Softphone for Windows / Mac
- Pre-built CRM integrations*
- Dynamic Agent Scripting*
- Rich web chat, email & SMS
- Email routing, push and pull
- Mobile engagement
- Omnichannel routing
- Omnichannel desktop
- Omnichannel reporting
- WFM Integration*
Voice Select
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
- Recording, grading, surveys
- Real time supervision, campaigns, wallboards
- Customizable reporting with delivery automation
- Customizable reporting with delivery automation
- Data capture APIs
- Data capture APIs
- Pre-built CRM integrations*
- Dynamic Agent Scripting*