CallFinder pricing, reviews and more.

CallFinder View visually reveals the events and content in your calls and provides a fast and efficient way to identify patterns and trends within daily customer interactions. Discover specific keywords and phrases to identify areas where agents are successfully handling calls, and where they may need extra training. *View 100% of the customer interactions in your contact center using speech-to-text call transcription. *Search call transcripts for specific keywords using our flexible search logic, and filter by date range to zero in on the precise phrases that help you understand call outcomes. *Capture Customer Sentiment with a visual analysis of the sentiment, or tone, within every transcribed call. Sentiment analysis gives you an accurate view into customer attitudes and emotions related to company products, the customer experience, customer service approach, competitors, and more.

CallFinder Acuity is our full-solutions suite and includes automated scorecards, call transcripts, and custom reports. With CallFinder Acuity, you’ll gain 360° visibility and seamless data capture for monitoring and analyzing 100% of your customer interactions. CallFinder Acuity Delivers: Delivering Powerful Results: *100% visibility into agent-customer interactions. *Increased productivity of QA teams; monitoring more interactions in less time. *Improved customer experience through sentiment analysis. *Elimination of costly & labor-intensive manual call monitoring procedures. Clients using CallFinder Acuity see powerful results including *100% visibility into agent-customer interactions. *14% reduction in talk-time, resulting in higher productivity rates. *Improved customer experience through sentiment and emotion analysis. *Elimination of costly & labor-intensive manual call monitoring procedures.