Dixa pricing, reviews and more.
Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.
What is Dixa?
Unlike many other customer service solutions out there, Dixa is built to bring friendship back to customer engagement. With no bias towards one channel and no manual routing, the platform intelligently helps agents prioritize customer inquiries and break down data silos, resulting in a more positive experience for both agents and customers across all channels. Through unique routing technology, Dixa helps empower agents to build long-lasting, engaging relationships with their customers by having continuous and personal conversations.
What tech stack does Dixa use?
Dixa pricing plans
Professional
$99
Per agent/month billed annually- Email, Chat, Voice, Facebook Messenger, WhatsApp & SMS
- Customer & Agent Ratings / Feedback
- Smart and Actionable Flows for All Channels
- Self-Service for Your Customers
- AI-Based Customer Sentiment
- Up to 5 languages
- Real-Time Dashboards
- Core API
- Analytics (Conversations, Agents, Metrics)
Premium
$139
Per agent/month billed annually- All The Professional Plan Features
- Knowledge Base for Your Agents
- Proactive Outreach
- Conversational Assistant
- Contextual Routing
- Expanded Analytics
- Unlimited Collaboration Users
- Unlimited Languages
- Voice Providers
- Enterprise SLA
- Unlimited API
- Guaranteed Data Center Location (add-on with fee)
- Outgoing Webhooks
Platinum
$179
Per agent/month billed annually- All The Premium Plan Features
- Advanced Self-Service
- Advanced Knowledge Base
- Contextual Automation
- Roles & Permissions
- Customized Enterprise SLA
- Advanced Analytics Designer