IBM Watson Assistant pricing, reviews and more.
IBM Watson Assistant is a virtual assistant platform that uses artificial intelligence (AI) techniques, such as natural language understanding and machine learning, to automate interactions with customers helping them resolve issues via virtual agents/chat bots across digital and voice channels.
What is IBM Watson Assistant?
There is no shortage of chatbot and virtual agent options available. But having an effective conversational AI platform is about not only improving the customer interaction experience, but also reducing costs to justify the investment. Watson Assistant achieves both. We recently worked with Forrester to study the quantifiable benefits of Watson Assistant and the results highlight just how much value it can deliver – both to your customers as well as to your organization. The Forrester Total Economic Impact (TEI) report showed that IBM Watson Assistant cut costs, drove revenue, and freed precious resources for higher value work – all while improving customer NPS. Some benefits include: $24 million in benefits over three years, 337% ROI and cost savings of $5.50 per contained customer conversation. Download your complimentary copy here: https://www.ibm.com/account/reg/signup?formid=urx-43183 IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers.
What tech stack does IBM Watson Assistant use?
