Kustomer pricing, reviews and more.
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.
What is Kustomer?
The Kustomer platform uses intelligence to automate repetitive manual tasks, assess customer sentiment, and provide agents unprecedented insights into their history. Kustomer’s intelligence capabilities uses any data stored within the platform to guide agent and customer decisions, streamlining the experience and improving outcomes. Customer-centric, not ticket-centric, the platform unifies all of a company’s customer data including purchase and interaction history within a customizable agent workspace. By combining this information into an actionable timeline for every customer, agents have the full context needed to deliver data-driven, insightful conversations that feel personal, yet effortless for both agent and customer. As a true omnichannel platform, Kustomer provides a single threaded discussion about a topic that spans all of the channels that companies use to communicate with their customers, eliminating the disparate applications and disconnected channels that create communication silos that fragment customer service experiences, cause agent collision, and leave customers frustrated.
What tech stack does Kustomer use?
