ManageEngine ServiceDesk Plus pricing, reviews and more.
163 reviews
Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.
What is ManageEngine ServiceDesk Plus?
ManageEngine offers enterprise IT management software for your service management, operations management, Active Directory and security needs. Download free trial now.
What tech stack does ManageEngine ServiceDesk Plus use?
Apache
Sectigo
ManageEngine ServiceDesk Plus pricing plans
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
- LDAP integration
- SLA management
- Knowledge base
- Multi-site support
- Help desk reports
Professional Edition PROFESSIONAL EDITION (HELP DESK + ASSET MANAGEMENT)
Starts at $495
(For 2 technicians and 250 nodes annually)
Professional edition has the standard help desk functionality plus asset management. The 30-day trial allows you to test with 2 technicians and manage 250 nodes. Once the 30-day trial is over, you can test with 1 technician and manage 25 nodes.
- Help Desk
- Asset management
- Purchases and contracts management
- Self service portal
- Service catalog
- AD & LDAP integration
- Asset inventory reports
- Knowledge base
Enterprise Edition HELP DESK + ITIL + ASSET + PROJECT Management
Starts at $1195
(For 2 technicians and 250 nodes)
Enterprise edition has all that the Professional edition offers plus problem management, service catalog, change management, CMDB, project management, and ITIL capabilities. The 30-day trial allows you to test with 5 technicians and 250 nodes.
- Incident management
- Problem management
- Change Management
- Asset management
- CMDB
- IT project management
- Self service portal + knowledge base
- Service catalog + help desk reports