nGAGEMENT pricing, reviews and more.
nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural desire for competition, collaboration, achievement, status and recognition in order to build intrinsic motivation and improve employee engagement. nGAGEMENT is an immersive experience that empowers agents to self-manage and makes it fun for them to accomplish tasks that are at the core of their responsibilities.
What is nGAGEMENT?
"Don't just take your contact center's temperature, adjust the thermostat". Our tagline defines the adaptability and performance management aspects of our solution. Many gamification solutions provide a way to keep score, with leaderboards and badges for example. We take the concept of performance management to the next level to provide the ability to continuously learn from your workforce and enhance performance at both the individual and departmental levels. Because we built our solution on the concept of machine learning, we take the work out of reporting and predictive analytics.