Solvvy pricing, reviews and more.
82 reviews
Solvvy is an intelligent self-service solution that reduces ticket volume and improves customer experience.
What is Solvvy?
Our proprietary technology, built from PhD research at Carnegie-Mellon University, automatically indexes and learns from your knowledge base as well as prior agent resolutions. Solvvy’s AI platform learns from every interaction and improves the self-service experience over time. Unlike other solutions, Solvvy does not rely on keywords, but uses natural language processing to better understand customer questions and provide relevant answers. As a result, Solvvy is able to deliver self-service rates that are much higher than industry average and provide a better user experience with accurate results.
What tech stack does Solvvy use?
WordPress
Unbounce
MySQL
PHP
Bootstrap
WP Engine
Nginx
jsDelivr
Slick
OWL Carousel
Linkedin Insight Tag
Google Font API
Font Awesome
Choices
AddToAny
jQuery
Mouse Flow
MobX
Google Tag Manager
Google Optimize
Google Analytics
AdRoll
CookieYes
Google Workspace
Solvvy pricing plans
Standard
< 50,000 annual customer service requests
Standard Features:
- Intelligent Self-Service Q&A
- Support for Images in Answers
- UI Config Manager
- Coach App
- Self-Service Metrics Dashboard
- Helpdesk/CRM System Integration
- Email Support
- Mid-Year Review with CSM
Pro
< 500,000 annual customer service requests
"Standard" Features, plus:
- Multiple Personas
- Multiple Support Channel Options (web, chat, mobile)
- KB Gap Identification
- KB Scorecard and Remediation
- Integration with Chat Systems
- Native Mobile Functionality
- Dedicated Customer Success Manager
- Onboarding Guidance
- Annual Business Review
Enterprise
500,000+ annual requests or complex requirements
"Pro" features, plus:
- Multiple Orgs
- Non-Standard UI Customizations
- CSAT Surveys
- Persona-Based Routing
- Issue Categorization Reports
- Custom Integrations
- Multiple Integrations
- Premium CSM Support
- Monthly CSM Calls
- Quarterly Business Reviews
- Customer Experience Consultations