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SpiceCSM Engagement Suite

SpiceCSM Engagement Suite pricing, reviews and more.

10 reviews

SpiceCSM Engagement Suite is a software platform that is a single, integrated interface for agents to access regardless of mulitple brands, knowledgebases or data sources.

iPaaS
Website

What is SpiceCSM Engagement Suite?

SpiceCSM provides a complete, and future-proof platform that has everything you need to manage business interactions. The platform provides a single consolidated desktop application that brings together the data and provides the business process to use that data effectively. SpiceCSM makes it incredibly easy to integrate with any accessible data source and make data accessible between systems that otherwise do not communicate together. SpiceCSM was built back-end-forward, with data integration and orchestration being the main pillar the system was designed on. Our Visual Process Editor and CRM Designer make it simple for business users to create and maintain the presentation of that information. This architecture makes SpiceCSM an incredibly agile development platform that can be configured and maintained by "Citizen Developers".

What tech stack does SpiceCSM Engagement Suite use?

Bootstrap
Bootstrap
Slick
Slick
Linkedin Insight Tag
Linkedin Insight Tag
HubSpot Analytics
HubSpot Analytics
Font Awesome
Font Awesome
Facebook
Facebook
jQuery
jQuery
HubSpot
HubSpot
Google Tag Manager
Google Tag Manager
Google Analytics
Google Analytics
Facebook Pixel
Facebook Pixel
Mailgun
Mailgun
Google Workspace
Google Workspace
Cloudflare
Cloudflare

SpiceCSM Engagement Suite pricing plans

SpiceCSM Engagement Suite: SpiceCSM Professional

$100.00

/user/mo
SpiceCSM Professional provides an industry leading CRM with customizable data objects and interfaces along with reporting for improved and actionable insights. SpiceCSM is always hosted in the cloud and is built on a platform that you can easily expand upon and grow with. Easily integrate and connect to other systems and further increase efficiency with a powerful workflow engine enabling you to create guided processes that significantly enhance the user experience.
  • Unified User Interface (UUI)
  • Advanced Account / Case Management (CRM)
  • Customizable CRM Fields
  • Skills Based Routing
  • Universal CTI (Telephony) API
  • Multiple Brands / Campaigns
  • Knowledge Base
  • Standard Reports
  • Visual Process Editor (Basic)
  • Guided Process / Agent Scripting
  • Robust Decision Tree Logic
  • Data Collection Forms
  • Variable Based Workflow Logic
  • Scheduled Business Rules
  • Customer Facing Processes
  • White Label (Theming) Engine
  • Abstract Builder (SpiceCSM Hosted IDE)
SpiceCSM Engagement Suite: SpiceCSM Enterprise

$130.00

/user/mo
Take it to the next level by introducing a more advanced work-flow engine and powerful Live Business Rules. SpiceCSM Enterprise includes access to the Automation Suite which allows you to design unattended business processes and advanced automations.
  • All the features of SpiceCSM Professional, PLUS:
  • SpiceCSM Automation Suite Included
  • Visual Process Editor (Advanced)
  • Automated Workflow Processes
  • Live Automated Business Rules
  • Process Initiated Event Scheduling
  • Report Builder Design Module

SpiceCSM Engagement Suite traffic & revenue

1

5,633,118

26

48

37

N/A