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Bold360

Bold360 pricing, reviews and more.

27 reviews

Leveraging the power of AI, Bold360 helps personalize and enhance every customer engagement no matter where it takes place, allowing companies to seamlessly deliver rich, consistent customer experiences across both AI and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity, allowing agents do what they do best – be human.

What is Bold360?

LogMeIn is a leading provider of on-demand, remote-connectivity and support solutions to small businesses, IT service providers and consumers. Businesses and IT service providers use LogMeIn's solutions to deliver remote end-user support and to access and manage computers and other Internet-enabled devices more effectively and efficiently. Consumers and mobile workers use our solutions to access computer resources remotely, thereby facilitating their mobility and increasing their productivity. Our solutions, which are deployed on-demand and accessible through a Web browser, are secure, scalable and easy for our customers to try, purchase and use. Since our inception, our users have connected over 60 million computers and other Internet-enabled devices to a LogMeIn service. LogMeIn's software-as-a-service suite of solutions includes capabilities for on-demand customer support of PCs, smartphones and other devices, systems administration, remote access, remote control, file-sharing, virtual private networking, data back-up and online meeting.

What tech stack does Bold360 use?

Sitecore
Sitecore
Microsoft ASP.NET
Microsoft ASP.NET
Wistia
Wistia
IIS
IIS
Amazon Web Services
Amazon Web Services
TrustArc
TrustArc
Facebook
Facebook
ClickTale
ClickTale
webpack
webpack
parcel
parcel
jQuery
jQuery
Microsoft Advertising
Microsoft Advertising
Marketo
Marketo
Linkedin Insight Tag
Linkedin Insight Tag
Google Tag Manager
Google Tag Manager
Google Analytics
Google Analytics
Facebook Pixel
Facebook Pixel
Babel
Babel
Amazon SES
Amazon SES

Bold360 pricing plans

Starter

Annual concurrent licenses
Market-leading live chat and email experience
  • Live Chat (Desktop & Mobile)
  • Email
  • Proactive Chat
  • Pre- and Post-Chat Surveys
  • Canned Messages
  • Visitor Monitoring
  • Chat Unavailable Email Form
  • Customization
  • File Transfer
  • Co-browsing
  • Reporting
  • Integrated Agent Workspace
  • Automatic Distribution (AD)
  • Skills-Based Routing
  • Permissions Controls
  • Data Residency Options
Plus

Annual concurrent licenses
Single interface for omni-channel engagement and support
  • Everything in Starter, plus:
  • In-App Mobile Chat (Mobile SDK)
  • Self-Service (Auto Answers)
  • Facebook Messenger
  • Text Messaging
  • Video Chat
  • Remote Control
  • Agent Custom Wrap-Up
  • Chat Experiment Engine (Multivariate Testing)
  • Authenticated Chat
  • Single Sign-On Support
  • Data Retention Administration
  • Zendesk Integration
  • Code-Free Integrations

Bold360 traffic & revenue

3,193

3,902

85

8,636

8,144

N/A