Best Social Customer Service SaaS companies
IMIchat
IMIchat is a cloud application that consolidates digital, mobile and social customer service channels to a single agent desktop.
Messenger Communication Platform
Your customers can write to you via the most popular messaging apps, WhatsApp, Facebook Messenger, Apple Business Chat, Telegram and Viber, and you increase your efficiency and improve your customer relationship.
Juphy
Speed up customer satisfaction management process by bringing all the real-time social messages into one place.
Aritic Desk
Manage customer tickets with ease and delight your them with prefect resolution quickly.
Bold360
Leveraging the power of AI, Bold360 helps personalize and enhance every customer engagement no matter where it takes place, allowing companies to seamlessly deliver rich, consistent customer experiences across both AI and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity, allowing agents do what they do best – be human.
Astute Social
A full social media management platform for listening, engaging and publishing. Astute Social helps brands understand customer trends, opinions, and needs, analyze the competitive landscape to make better decisions, and manage customer relationships via social media.
OnContact CRM
Oncontact CRM 7 is an innovative, full-featured CRM solution that runs where you want it to as an on-premise or as a hosted solution without any long term commitments.
Boostopia
Boostopia is a B2C customer success platform that specializes in helping companies improve the customer experience and turn support into a revenue-generating channel.
Social Status
Social Status is a social media intelligence platform for any business or brand with a Facebook page. Get actionable insights to grow your audience, improve your content publishing and increase engagement with your fans.
Digivizer
Delivering technology that helps businesses compare the performance of digital marketing content across all social & search accounts.
5pillows
5pillows is a web app to communicate with your customers through email and social media.
ArcChat.com
Livechat for small and medium business. Easy to use, no hacky stuff. High-end technologies under the hood and super easy to use user interface. My grandma can use it!
Online Live Chat
Online Live Chats chat software provides many features that can help your business bridge the gap between you and your customers.
CallHippo
CallHippo is a powerful and easy-to-use VoIP based Virtual Phone System, which improve business productivity and sales engagement.
JungleBell
JungleBell extends SharePoint alerts and comes with a powerful and intuitive conditions analyzer.
Zoomsphere
ZoomSphere is a social media management platform that helps 7000+ customers across the world manage all their social media interactions including social listening, publishing and reporting.
FireCast ClientCenter
FireCast is a solution for projects with just a few digital signs or touch screen kiosks, or for mid-sized projects that don't require centralized management features.
Wyng
Wyng connects your audiences and drives consumer actions across all your marketing channels.
Social Intents
Social Intents helps to improve online customer service, get more subscribers, reduce bounce rates.
Salesforce Social Studio
Social Studio allows you to tap into the power of social media in your marketing, customer service, and sales organizations.
LiveHelpNow
LiveHelpNow is a Pennsylvania-based customer service software company. Live Chat, Email-Ticket Management, Callback Management, Knowledge Base.
Sentiment
Sentiment’s penetrating monitoring gives you a real commercial advantage in the vital activities that we call our ‘three pillars’ – customer insight, lead generation and customer service.
Casengo
Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk!
Dixa
Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.
YOCTOL.AI Creator
Create your auto-reply chatbot on Facebook Messenger and LINE in 15 minutes, no coding required. Customer support bot builder, Auto-reply marketing campaign, chatbot CRM & conversation analytics, customer tagging and personalized broadcast that helps you grow and sustain your business, in one place. Powered by our signature Natural Language Understanding AI, you can create an intelligent bot that understands human intent and better serve your customers.
NapoleonCat.com
NapoleonCat.com is an analytics, engagement & publishing platform for social media marketing.
Clickatell Touch
Touch is a live omni-channel customer service solution that enables you to instantly resolve customer queries through your website, social media channels and chat apps.
fitDEGREE
Scheduling, memberships, punch passes, reliable POS, retail, payroll, and reports you can actually understand all in one platform! You can backup, share, and store your data from anywhere. Use the software to create a personalized onboarding experience for your studio and, if you want, your own branded mobile and kiosk app all with your own personal customer service rep. Harness ultimate customer loyalty with easy, one-click sharing for your members to schedule, post, and message about their fitness experiences with family and friends. Members not only have the ability to share their fitness experiences but they can also use fitDEGREE as a social networking platform to make friends, see what classes they're attending, and encourage each other to come to class. fitDEGREE is a powerful studio management software that's not only incredibly simple to use, it's affordable for a small business budget.
Falcon.io
Falcon.io enables marketing teams working in HQ, local marketing groups or dealerships, and supporting agencies, to collaborate to ensure a consistent brand presence across the different social media types. The platform incorporates complete functionality for social marketing and yet remains simple to use with an engaging, visualisation-based user experience (UX).
Vonix
Flex is a unified communications app for business bringing together all your customer communication into one service. Calling, texting, team chat, and social media messaging are unified in the Flex app on mobile or desktop devices. Flex is the industry's first communications app with group inboxes allowing teams to claim or assign messages as they come in, ensuring faster responses. Plus, you'll be able to see the full conversation history with each contact for better conversations.
NetHunt CRM
NetHunt CRM integrates entirely with Gmail, placing the full-featured Sales CRM right next to the work emails. Everything a salesperson needs is now available in the Gmail inbox - email tracking, customer profiles, deals and opportunities, data filters and views, team collaboration, bulk email and much more!
IgnitionOne Customer Intelligence Platform
IgnitionOne’s Customer Intelligence Platform (CIP) enables marketers to identify and engage their most valuable customers in real-time to power true omnichannel personalization. The IgnitionOne CIP provides real-time, actionable insights for smarter marketing decisions and omnichannel engagement to maximize overall results.
ReferralYard
ReferralYard is a customizable referral platform designed to help stores grow their sales and customers through Referral Marketing and by utilizing multiple channels like SMS, emails, social media, and more!
Coveo
Coveo's Unified Indexing Platform consolidates information silos securely across enterprise, social and cloud-based systems
FinancialForce Financial Management ERP
FinancialForce Financial Management ERP is a full-featured financial system that takes a fresh approach to keeping track of the numbers, built on Force.com.
Auth0
Auth0 is a cloud service that provides a set of unified APIs and tools that enables single sign-on and user management for any application, API or IoT device, it allows connections to any identity provider from social to enterprise to custom username/password databases.
Hakema.io
Hakema Booker is a appointment booking, marketing, review tool for salons, spas and many other service businesses. It makes their work easier and improves customer convenience by allowing their website and Facebook page visitors to book 24/7. With in-built automated marketing, promotions, customer database, reviews and Social Media integration they can engage with their customers via web, tablet or mobile.
Keap (formerly Infusionsoft)
Small business CRM, e-commerce, email and social marketing solution all in one place
YouScan
YouScan is a smart social media monitoring tool, which helps companies become better by listening to their consumers online. It helps brands connect with their audiences, uncover valuable consumer insights to improve products and services, and even find new sales leads.
needls.
Helping small businesses grow, needls. is an attainable social media monitoring and lead generation service. Filling a major gap in the market, needls. scours the social sphere to deliver real time, actionable sales leads by identifying intent within all posts and tweets.