Best Customer Self-Service SaaS companies
Qelp
Qelp is a customer self-service software
GoToMyAccounts
The most powerful and comprehensive self-service web portal designed especially for QuickBooks.
Airkit
Airkit is the world’s first low-code platform to build and launch customer journeys. Many companies historically have scaled with headcount and not technology. Using our low-code builder, companies are able to make digital customer journeys their customers love in days not weeks.
Replicant
Replicant is a Conversational AI technology that works out of the box to solve customer problems over the phone. The platform lets you offer high-touch customer service without hiring, offshoring, or adding complex technical infrastructure to your call center.
OnContact CRM
Oncontact CRM 7 is an innovative, full-featured CRM solution that runs where you want it to as an on-premise or as a hosted solution without any long term commitments.
Astute Bot
Astute Bot's consumer engagement software drives customer loyalty, through a blend of leading technologies that eliminates friction during every interaction.
devContact
Built-in help desk module. Help your user help themselves with intuitive sections of FAQs and complete help desk. Improve customer satisfaction, get positive reviews and higher ratings.
Dashly
Dashly is a customer communication platform for your SaaS business. It helps acquire customers with data collecting forms, nurture them with personalized automated messages and manage (segment) the leads to return the hottest ones.
Boostopia
Boostopia is a B2C customer success platform that specializes in helping companies improve the customer experience and turn support into a revenue-generating channel.
Astute Social
A full social media management platform for listening, engaging and publishing. Astute Social helps brands understand customer trends, opinions, and needs, analyze the competitive landscape to make better decisions, and manage customer relationships via social media.
Airim
Airim is a FAQ-based website navigation platform.
Boomtown
Boomtown's support platform transforms your agents into heroes without any extra work. It is built specifically for teams that support brick and mortar businesses so it has the tools, workflows, knowledge, and context to solve issues fast.
Issuetrak
Issuetrak helps your team track tickets, issues, & requests with features like auto-assignment, ticket escalation, at-a-glance dashboard metrics, detailed reporting, custom forms, user-defined fields, and much more. Submit tickets via email, mobile, web form, or web portal. Define your workflow with simple task lists or complex branching. Issuetrak is highly configurable, quickly implemented, & easy to use. Cloud or on-premise deployment.
ReplyBuy Messenger
ReplyBuy Messenger is powering the next generation of engagement, one-to-one communication, loyalty & sales via mobile messaging.
ArcChat.com
Livechat for small and medium business. Easy to use, no hacky stuff. High-end technologies under the hood and super easy to use user interface. My grandma can use it!
Online Live Chat
Online Live Chats chat software provides many features that can help your business bridge the gap between you and your customers.
5pillows
5pillows is a web app to communicate with your customers through email and social media.
CallHippo
CallHippo is a powerful and easy-to-use VoIP based Virtual Phone System, which improve business productivity and sales engagement.
JungleBell
JungleBell extends SharePoint alerts and comes with a powerful and intuitive conditions analyzer.
Lockstep Collect
Lockstep Collect improves cash flow by 31% or more and makes collections one less thing to worry about.
Solvvy
Solvvy is an intelligent self-service solution that reduces ticket volume and improves customer experience.
Amazon Connect
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.
Wowdesk
Wowdesk, a helpdesk system that is specifically designed to assist businesses with their customer service needs. With an array of support features including smart automations, self-service portals and multichannel portals, it has become a complete lucrative solution to improve overall customer service performance of small to medium sized businesses. It brings efficiency to the support agents of businesses in no time. Visit their website to engage, support and retain customers.
ServiceWise
ServiceWise is a fully customizable self-service portal. The portal is a single-access point for end-users reporting problems, requesting service, downloading software, accessing request forms and for searching knowledge.
Dundas BI
Dundas BI is an enterprise-level, self-service, BI and analytics tool in one fully embeddable platform. It delivers powerful dashboard, reporting and visual data analytics, enabling users access to all of their data for better decisions and faster insights. Dundas BI allows you to easily connect, analyze, and visualize any data, on any device.
Zen Planner
Zen Planner is a comprehensive member management software for gyms, affiliate gyms, martial arts schools, MMA schools and fitness studios. The solution provides everything necessary to turn your passion into a successful business. With integrated payment processing and automated billing, a self-service Kiosk iPad App, an engaging member app for Android and Apple devices, scheduling, automations, Advanced Workout Tracking, belt and skill tracking, site templates and more, you have everything required to grow, nurture and retain your valued members.
Document360
Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease
Kubit
Kubit’s Smart Analytics helps teams improve product performance through a better understanding of customer needs, and allows them to seamlessly track, report, and share the thought process from start to finish.
WeSupply Labs
We bring your customer back and increase customer satisfaction
LuitBiz CRM
LuitBiz CRM is a true 360 SaaS CRM that gives you a single view of all your customer and business interactions with information from the past, present and future with its Sales, Marketing, and Support modules to Grow Your Business and can be accessed from anywhere anytime using any device without downloading any mobile apps.
Inbenta Knowledge
Utilizing patented NLP and AI technology, Inbenta is a global software company that provides highly accurate search solutions for customer support, e-commerce and chatbots to understand the meaning behind search queries, leading to a better customer experience and fewer support tickets.
Usabilla
A new standard in user feedback.
Ibexa DXP (formerly eZ Platform Enterprise Edition)
Deploy all the modules as a unified ‘experience’ platform solution; or focus on building with just
Clock PMS
hotel management system
Zowie.ai
All-in-one coversational marketing platform. Build your powerful chat experiences with ready-to-use plugins in minutes. Engage, sell, and support.
FileHandler Enterprise
FileHandler Enterprise is an intuitive claims administration system designed to help streamline and automate workflows for the claims and risk management market. Complete with new dashboards, reporting functionality, business intelligence tools, and improved security.
Phocas Software
Phocas Software is a business intelligence software firm