Best Contact Center Operations SaaS companies
Ameyo Omni
Ameyo Omni is an omnichannel contact center software that enables businesses to unify all customer interactions and transform them into consistent, contextual, and convenient journeys. With Ameyo Omni, users have a robust contact center solution with which they engage customers at any point and switch between different channels smoothly. As customer experience remains consistent, users are able to retain the content of their conversations even when they shift to different channels, whether chat, email, social, or voice. The automation feature of Ameyo Omni allows users to streamline their operations, enhance their overall productivity, and improve their responsiveness.
Mekashron Call Center
Mekashron Call Center transforms your call center and business operations with powerful telemarketing, CRM and billing capabilities that manage all your customer interactions in an integrated, consistent manner that accelerates growth and dramatically increases productivity.
UJET
UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.
Dialpad Contact Center
Dialpad Contact Center modernizes the inbound contact center platform with technology that improves agent efficiency and unlocks conversation insights, in an easy to use interface that fairly priced.
Aloware
Aloware is a contact center software that eliminates the hassle of hardware. You can use it anywhere and from any device, giving you all the freedom and flexibility of working anywhere.
Amazon Connect
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.
Contivio.com
Contivio.com is the world?s most advanced all-in-one cloud contact center and telephony solution.
Ameyo Emerge
Ameyo Emerge is an easy-to-use, cloud based call center software that helps improve customer interactions.
Assembled
Assembled is a modern workforce management platform built for rapidly scaling global support teams. We help teams forecast support demand, build and manage team schedules, track real-time performance and schedule adherence, and uncover insights to improve support operations.
Aircall
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
contactSPACE
Maximise the effectiveness of your Customer Contact. Taking your call centre to the next level or even establishing one for the first time is often costly and challenging. NOT NOW!
CX Solutions Suite
CyTrack Customer Experience (CX) technology seamlessly integrates into your telephone systems, CRM and database, allowing you to respond swiftly and professionally to customers across a broad range of channels.
3CX
3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
Altitude Xperience
Altitude Xperience suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.
CallHippo
CallHippo is a powerful and easy-to-use VoIP based Virtual Phone System, which improve business productivity and sales engagement.
Callture
Callture Business Phone is loaded with fantastic features including the latest innovations.
Channels
Channels is a cloud based app that increases performance of telesales, cold calling and other outbound campaigns.
Cytracom
Cytracom provides enterprise-grade Hosted VoIP and unified communications to businesses nationwide.Cytracom's VoIP solutions provide cost savings, mobility, scalability and reliability with a platform built on the most advanced cloud-based VoIP technology in the world, .
Kasookoo
Kasookoo is a business phone system in an app. It offers all the functionality of a phone system, but in a portable app that sits on your smartphones, allowing you stay connected on the go. Choose from a wide variety of virtual phone numbers, and configure the app to route calls to the right member of the team. Keep you team connected whether they are in the same location, or spread across the world, with no additional costs. Save your business up to 75% on phone bills by avoid expensive business phone systems, and removing the need for business mobiles.
5pillows
5pillows is a web app to communicate with your customers through email and social media.
Boostopia
Boostopia is a B2C customer success platform that specializes in helping companies improve the customer experience and turn support into a revenue-generating channel.
JungleBell
JungleBell extends SharePoint alerts and comes with a powerful and intuitive conditions analyzer.
HoduCC - Omnichannel Contact Center Software
HoduCC Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. The contact center software easily accommodates the needs of sales and operations, and it offers a wide range of customization as per your business requirements
Freshcaller
Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.
uContact
uContact is an All in One contact center solution that includes ACD, recording, dialers (preview, power and predictive), CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, Web Chat with audio and video, Gamification and many others features.