Best Help Desk SaaS companies
InvGate Service Desk
Software package consolidating all interactions between your IT department and your users, giving you full control over your Help Desk from a single administrative interface
BOSSDesk
BOSSDesk is an ITIL aligned cloud solution that simplifies IT Service Management and is an affordable way to achieve best practices for IT Asset Management and Help Desk applications. BOSSDesk, is cost effective, accessible 24x7 and highly secure.
Help Sumo
Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk staff to quickly find related known error data, resolutions and workarounds; convert tickets into Knowledge Base articles; and provide end user accessible Knowledge Base search capabilities
GroveSite Online
Track and manage the data most important to your team: Contacts, Issues, Bugs, Help Desk Requests, Technology Assets, Sales Opportunities, Products in Development, Sample Requests, Customer Special Orders, Quotations, Proposals, PO Approvals, to name just a few. Your team will love having a single, up-to-date source of information.
Five9
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
BackHQ
Back Technologies is a software company from Berlin building Back, the employee request platform that will let you focus on what matters again. Not your average help desk.
UserEcho
UserEcho gives the opportunity to create a modern Community to support customers in a few minutes, it includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.
Drag
Turn Gmail into shared Trello-like boards. Built for individuals and teams to manage emails, tasks, sales, helpdesk and projects right from inside their Inbox.
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WORK[etc]
WORK[etc] allow you to manage your entire business with just one cloud app. Integrated CRM, Projects, Billing, Help Desk & more. Centralize employee and customer communication. Work from anywhere. Bring remote teams together.
StatusCast
With StatusCast, your status page becomes a central hub for communicating incidents with your users. During application downtime or scheduled maintenance, a properly used status page reduces help desk costs and improves end user satisfaction.
eTraxis
eTraxis is an OpenSource bug tracking system with ability to set up unlimited number of fully customizable workflows. eTraxis can be used for tracking almost anything, but the most popular cases are a bugtracker, a helpdesk, and even a CRM system.
Casengo
Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk!
Simply CRM
Gain more customers, optimize your business and earn more money - with Simply CRM. It's the CRM that you will actually use: Easy-to-use, with visual overviews. All-in-one platform - including CRM, Helpdesk, Financial & Project Management. Also, we are offering free support 24/7 (your local language!). You can have a FREE trial without registering a credit card as well :) Write to us at [email protected] for any queries.
Aircall
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
Zyprr
Zyprr is a highly customizable mid-market business process platform which is SaaS based and fully integrates all customer touch-points, thus giving you 360 degree view of your customers. Using Zyprr businesses can manage the entire lifecycle of their customers including marketing, lead nurturing, customer relationship management (CRM), communication and team activities, progress tracking, analytics, document collaboration, service and helpdesk, and order management.
Help.com Chat
Help.com makes live chat software designed for growing companies.
Online Live Chat
Online Live Chats chat software provides many features that can help your business bridge the gap between you and your customers.
MPA Tools
MPA Tools simplifies and improves IT administration tasks and minimizes problem resolution time for IT professionals of any level. This application is easy to install without additional configurations or maintenance of agents/clients on remote computers. This simple application provides powerful tools to help IT Professionals to manage IT infrastructure in more efficient and reliable ways.
EuVantage
EuVantage is a unique "Citrix Ready" SaaS-based monitoring software that, for the first time, allows IT managers to map end user experience back to the underlying virtual desktop infrastructure by giving them end-to-end visibility of the application delivery stack.
SerioPlus
SerioPlus ITSM is a hosted, software-as-a-service ITIL-based IT service management system, Pink Verified, offering IT Service Delivery staff all the tools they need to deliver professional, cost-effective IT service.
HappyFox Chat
Live Chat Software for your website.
LiveHelpNow
LiveHelpNow is a Pennsylvania-based customer service software company. Live Chat, Email-Ticket Management, Callback Management, Knowledge Base.
Halp
Halp is a conversational ticketing solution for IT teams to assign, prioritize, and answer requests from Slack in a message-based interface.
AzureDesk
Azuredesk is a clod based customer service software that is user friendly with all the essential features at minimum rate of 9$ per user.
Vtiger Help Desk
Automatically generate and assign cases from customer emails, tweets, phone calls, customer portal submissions, or web-to-case forms. Cases automatically capture and display all conversations across channels, and link to contacts, projects, and other relevant records.
Kayako
Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.
TIPWeb-IT
TIPWeb-IT is an easy to use school asset management solution designed specifically for K-12 inventory control of mobile and fixed assets across building rooms and assigned to staff and students.
Bluetrait
Bluetrait Enterprise will simplify complicated workflows and bring SAP B1 wherever you go
OneDesk
OneDesk's project management software allows project managers to assign tasks, manage projects and portfolios, and track timesheets.
Kapture CRM
Kapture is a business automation platform that helps organisations manage sales, operations and customer service through a simple interface.
LiveAgent
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
Vtiger All-In-One CRM
Vtiger All-In-One CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.
FocalScope
FocalScope allows your team to collaborate, share responsibility, and keep track of email tickets with group and personal inboxes.
Syncro
Combined PSA + RMM + Remote Access in one Intuitive* Dashboard
repricer.com
React faster with instant Amazon repricing
xSellco Feedback
Automate intelligent feedback requests on Amazon, eBay, Trustpilot and more
Cayzu Help Desk
Cayzu allows you to manage all of your support requests from a single cloud portal. Integrates with Facebook, Twitter and more.
EvantoDesk
EvantoDesk solves the problems of using email software to respond to customers' Facebook posts, Tweets and emails.
Promys
PROMYS is in a completely different class compared to traditional PSA software from a labor planning and project profitability analytics perspective.
Tender Support
Tender Support is an online customer support solution.
KnowledgeOwl
Knowledge base software
ChargeDesk
ChargeDesk integrates with many popular payment gateways in order to provide support agents with the relevant billing information for the customers they are supporting as they need it. It also provides turnkey billing support pages, invoices and email receipts.
Sellsy
Sellsy is an all-in-one ERP/CRM solution to manage every facet of your business from prospecting to payment to customer success.
Comm100 Chatbot
Comm100's AI chatbot combines powerful AI with an easy-to-use, code-free UI so that you can have the confidence, control, and comfort you need to take full advantage of everything that AI has to offer.
SutiCRM
SutiCRM is web based customer relationship management software that automates the processes of marketing, sales, support and contracts it helps organizations nurture new leads and engage with new customers while building stronger relationships with existing ones.
Aamu.app
A suite of tools to manage company's projects and team communication.
SnapEngage
Without installing any software, your Sales and Support teams can chat with your website visitors while they browse and offer assistance in realtime. Even includes industry 1st "Call Me" feature to incorporate voice and text communication in one bundle.
Agiloft Contract Management Suite
Agiloft is a provider of adaptive web-based business process management solutions for organizations of all sizes.
Altitude Xperience
Altitude Xperience suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.